Operators and end users ultimately determine the success of newly deployed technologies
and systems. MSP leverages its experience in developing file-based workflows to
provide training services that help users embrace the new tools to accomplish their
tasks fasters and more efficiently. MSP breadth of experience includes:
- - A professional staff with backgrounds in training, customer support, broadcast and
satellite transmission, network origination, news, sports and graphics.
- - Expertise providing training on specific vendor solutions including those from TransMedia
Dynamics (TMD), Ardendo, Blue Order, Apple, Grass Valley and Building4Media.
MSP training services include:
- Defining user groups and individuals to be trained. Developing
a scope of the training to be provided as well as a high-level curriculum.
- Preparing training material. Curriculum specifics are developed
based on the workflows and application interfaces used by the specific installation.
The curriculum typically is a combination of MSP prepared documentation, vendor-supplied
material and application screen images.
- Creating and managing training schedules. As necessary, certain
training topics will be repeated on the schedule to ensure adequate coverage for
people working different shifts. MSP provides class attendee lists and, if required,
attendee test documentation.
- MSP-led classroom training, as well as one-on-one hands-on training.
- Operational Analyses and
Recommendations
[Workflows,
Metadata, Tools, Integration Points, etc.]
- Requirements Definition,
RFP Generation and Vendor Selection
[Functionality,
Technology, Workflow Support, etc.]
- Workflow and Metadata Design
[Naming
conventions, data migration, GUI design, end-to-end process design]
- High-level and Detailed System
Interface Design
[Integration
specifications between software components, process logic.]
- Testing
[End-to-end
system test script definition and testing]
- Training
[Users
and “super users”]
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